Your frequently asked questions

If you don’t find an answer to your question here, please contact


I sold something today, why haven’t my points been updated?

Your personal points amount is updated once a week. Generally, figures are updated every Friday.


Where will my prize be sent to?

Your prize will be sent to your work address. 


I’ve hit redeem, why haven’t I received any emails yet?

Please check your spam/junk folder. Emails will come from please add this to your safe senders list.


How long does the redemption process take?

The full process can take up to 28 working days dependent on approval.


When does the scheme run until?

The scheme runs until 31st December 2020. From this period, you will then have 2 weeks to redeem any rewards you have obtained throughout the scheme. Any rewards not claimed will be lost.